You are eligible for a full reimbursement if Car Simulcast doesn’t deliver your report within 10 seconds after payment. You will not be eligible and won’t be able to receive a refund the moment you are redirected to the reports page after payment.
Reasons for a refund
- If you provided a non-existent VIN number.
- If you did not receive the report after paying.
- If the Car Simulcast team deems you eligible for a refund.
Note: You will not receive a refund if you submit an incorrect VIN. All purchases are final.
Information required when applying for a refund
Email us the following with subject: Refund Request to firstname.lastname@example.org
- The VIN number you submitted.
- The PayPal transaction ID.
Car Simulcast team will review your transaction, evaluate the data you submitted, and respond to you within 3 business days.