Refund Policy

General Provisions

You are eligible for a full reimbursement if Car Simulcast doesn’t deliver your report within 10 seconds after payment. You will not be eligible and won’t be able to receive a refund the moment you are redirected to the reports page after payment.

Reasons for a refund

  • If you provided a non-existent VIN number.
  • If you did not receive the report after paying.
  • If the Car Simulcast team deems you eligible for a refund.

Note: You will not receive a refund if you submit an incorrect VIN. All purchases are final.

Information required when applying for a refund

Email us the following with subject: Refund Request to

  1. The VIN number you submitted.
  2. The PayPal transaction ID.

Car Simulcast team will review your transaction, evaluate the data you submitted, and respond to you within 3 business days.