Before the purchase

What is VIN?

VIN is an abbreviation for Vehicle Identification Number – a unique set of 17 characters that car manufacturers assign individually to every single vehicle. You can find VIN on various parts of the vehicle or in the registration documents.

How long will it take me to receive my carfax report?

It can range from 5 minutes – 8 hours maximum. Nothing longer than that.

What information will be present in the CARFAX report?

We will provide you with information necessary to determine the actual condition of the vehicle: mileage, damage records, countries of previous registrations, records from databases of stolen vehicles and so much more. The exact list of information is subject to availability.

How do I pay?

We only accept PayPal.

What makes Car Simulcast different from other similar services?

We integrate multiple advanced information sets with data coming straight from carfax. carfax delivers the most accurate and up-to-date information for you. To help support carfax, we recommend that you purchase a report directly from them at www.carfax.com.

Where does the data come from?

Directly from carfax. They employ various sources, including state registries, insurance companies, auto repair shops, connected vehicle fleets, and many more.

Is Car Simulcast a partner with CarFax?

No. We must mention that we are not an authorized dealer, associate, or representative of any of the brands on this website. All trademarks, logos, and photographs mentioned are used for identification purposes only and are registered trademarks of their respective owners. The use of any product name on this website is not intended to suggest that the company is affiliated with or endorses this website in any way.

I have a specific question about your services. Whom should I talk to?

Please feel free to send your inquiry to support@carsimulcast.com.

While ordering

Now that you convinced me to purchase the report, what should I start from?

Start by entering your VIN and pressing the “Check car now” button. Afterward, you will be able to proceed to the payment step. After payment, check your email inbox and/or your spam folder for your report.

I get the message that VIN is incorrect. What should I do?

Please double check the VIN. A common issue is mixing up “5” with “S” or “4” with “A”. VIN should consist of 17 characters – make sure you have not missed any of them. Do not worry about caps lock and lower case, as there is no difference, actually.

I am a corporate customer, I want to buy reports in bulk

We can provide you with a customized package proposal. Please feel free to send your inquiry to support@carsimulcast.com.

After the purchase

I did not receive the report. Can you help me?

Sure. But before that, please double check your email inbox and spam folder. If the report is really missing, go ahead and verify your PayPal transaction. Has the appropriate amount been charged? If not, you should try making the payment once again. If yes, please get in touch with us by sending an email that includes the PayPal transaction ID to support@carsimulcast.com.

There are no accident records in the report. Weren’t you able to check the car? Or is it accident-free?

It actually means that CarFax did not find any damage records associated with the VIN you provided. CarFax extensive database includes millions of damage records, but your car is not listed there. This fact increases the possibility that this vehicle is truly accident-free.

How do I apply for a refund?

There are no refunds. All purchases are final.

I provided you with the wrong email address and/or VIN What now?

No worries. Simply send us an email that includes your payment transaction ID and the correct email / VIN.